Exchange and Returns

Your opinion may change regarding the products you have purchased from belleza, don't worry, we will do our best to make the return or exchange process as simple as possible.

- How long is the allowed period for return or exchange?

You can return or exchange purchases within 7 days of receiving the order.

- How can I return or exchange my purchase?

Write to us via WhatsApp at 0535311979 and we will send you the bill of lading.

Print the bill of lading, repack the product, and hand it over to the shipping company's office for a faster return.

When we receive the product, we will check its condition and refund your money.

- Can I cancel the order after it has been shipped?

Once your order has been handed over to the shipping company it will be difficult to cancel your order.

However, inform us that you wish to cancel the order and we will raise the request to the shipping company to cancel the order.

We may face difficulty in canceling it, and the only way to cancel it is when the delivery representative calls you, and you refuse to receive the order and ask him to return it to the sender.

- Who bears the costs of returning or canceling the order?

When you return a damaged or damaged product, or if the product arrives in the wrong size or color, or is not exactly as described, we bear all the fees.

As for when you return an intact, undamaged product, that is, in its original condition, and there was no error or defect in the product, but you no longer want it, the return fee is borne by the customer, and its value is 25 riyals, and it is deducted from the value of the returned product.

When you cancel an order that has been shipped, the purchase value will be returned to your account with the shipping value deducted.

What are the conditions for returning products?

In the interest of your safety, the products that have a notice (this product is not returned or replaced) on the product page, we cannot replace or return it, in order to preserve the public health of all, unless the product is damaged or damaged, or the product arrives in the wrong size or color, or it is not as described completely.

For intact products, they must be in their original condition and original packaging, and have not been used, opened, or changed the packaging features of the product.

How long does the recovery process take?

The return process may take up to 5 working days, depending on the shipping company.

We will process the refund as soon as the products reach us.

- How can I recover the amount I paid?

The amount will be refunded after the product reaches us and its condition is confirmed, and then the amount will be refunded according to the method used for payment.

If the payment was by credit card, the amount will be returned to the same card, and if the payment was upon receipt, the refund will be via a bank transfer, and if the payment was by Tabby or Tamara, we will send a message to them to return the value of the product to the same payment method that you chose with them.